Question 1

How far in advance should I start planning my pet's move?

Answer

You should start planning as far in advance as possible. Transporting your animal requires a lot of coordination and planning, many times taking weeks or months to coordinate your trip.

Question 2

What is door-to-door service?

Answer

Your pet will be picked up in a climate-controlled van by an animal lover and transported to special holding facilities before departing on the airline. Transported to the airport, checked in and placed in a climate-controlled area awaiting transportation to the airplane. Pets are accompanied with the animal lover during the flight OR pets shipped in a pressurized and temperature controlled area of the plane. You know your furry friend better than anyone, you let us know which service you need. If you opt to have your furry friend travel in a temperature controlled area, know that the temperature is the same as it is in the passenger area and your pet can rest comfortably in their kennel during the flight. At the destination airport, Joyner will collect your pet, signed transportation documentation and place your pet in a climate-controlled vehicle and delivered to your requested destination address.

Question 3

What is Airport-to-Airport service?

Answer

When you choose Airport-to-Airport pet travel you are arranging for Joyner to book your pet on a flight using our discounted freight rates. Joyner will let you know where to deliver your pet at the airport of departure. Joyner will track the flight and be available to talk to during flights. Upon arrival at the pets destination, Joyner will let you know where to pick up your pet. All airports vary in their collection points.

Question 4

Should I sedate my pet to reduce the stress of travel?

Answer

NO. According to the American veterinary Medical Association (AVMA), it is recommended that you DO NOT give tranquilizers to your pet when traveling by air because it can increase the risk of heart and respiratory problems. Short-nosed dogs and cats sometimes have even more difficulty with travel. Visit the AVMA FAQs page for more information about short-nosed dogs and air travel.

Question 5

Should I feed my pet before travel?

Answer

To avoid travel sickness, it is recommended you don't feed your pet at least six hours before they travel.

Question 6

Can I put my pet's favorite toy or blanket in the crate with them?

Answer

Only small soft toys are allowed to travel with your pet. In the event of turbulence, you do not want hard objects in the crate, which may potentially cause harm to your pet. Items that may comfort your pet, such as some of your personal (unwashed) clothing or a familiar small blanket, can create a sense of security and soothe a nervous traveler.

Question 7

Are all animals shipped and cared for the same when traveling?

Answer

At Joyner, we don't believe in the cookie cutter approach. Each animal in every species is unique. In addition to our high-level care and attention to the animals, some may require special attention for that particular animal or circumstance. Such things as customized crates, special bedding and food may be necessary for a safe and secure journey. Animals deserve our best effort to ensure that their travel plans are coordinated to best suit their needs. At Joyner we work closely with our veterinarians, animal lovers, airlines and other professional transporters to make this happen.

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Animal Transport

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