A Message from Our CEO to Customers:
An Update on COVID-19
My thoughts and prayers are with you and your loved ones during these uncertain times, and like so many, I have a heavy heart as I hear each day about the impacts COVID-19 is having on our communities. We continue to monitor this situation closely and wanted to take a moment to summarize some of the things we are doing to keep life as we know it as normal as possible. We are also providing regular updates in our newsroom and I am pleased to let you know that we have launched a new customer response webpage to help you stay up to date with latest Joyner actions and developments.
Keeping You Covered
Our services provide a connection to family, friends and loved ones. Rest assured that Joyner is still fully operational and that we have a tremendous amount of capacity to meet your needs. However, we have taken extra steps to ensure that we continue to perform and meet increased demand including. Our Service Centers continue to operate 24 hours a day, seven days a week, to monitor our performance.
Serving our Customers
We know it’s important for you to feel comfortable in the event you need to request Roadside Assistance Service, so we have asked our service providers to wear masks when providing service. Truck Drivers (CDL) have also been provided sanitization products, gloves and masks. Drivers have been instructed to wear face masks in any third party facility we enter. We are also managing our staffing levels to provide help to consumers while actively supporting social distancing goals. We are there to meet your needs throughout this crisis.
If you would rather work with us remotely, we have some great options for you. Service Providers and Joyner Freight customers can talk with your Team of Experts by dialing 800-397-9916. And you can also connect with us through Facebook and Twitter @JoynerUS. If you chat with us online, we are extending hours for our Service Provider Support Line to 24 hours on devices. These are just some examples of steps we’re taking to do our part to help you, our customers, get through this difficult time.
Supporting our Employees
We’ve also been working to keep our employees as safe as possible, including advising those who can work from home to do so. As an essential service provider, we realize that we must also continue to be where our customers need us and when they need us there. So, we have established a support structure for our employees in roles that do not have an option to work from home to ensure they can follow public health guidance or stay at home for their families if the need arises. This includes flexible work schedules, additional paid time off.
I am inspired as I see communities, our nation and the world coming together to fight this pandemic. Our team is part of your community and we are dedicated to supporting you all through this unprecedented time. Please stay safe and know that you can count on Joyner!